Shipping Policy

Shipping Policy - Brass N Craft

Last Updated: [15/02/2024]

1. Order Processing Time:

- All orders at Brass N Craft are processed within 1-3 business days. Our team works diligently to ensure your products are carefully inspected, packaged and dispatched promptly.

2. Shipping Methods:

- We offer various shipping methods to cater to your needs. 

3. Domestic Shipping:

- For orders within India, we utilize reliable courier services to deliver your products safely and efficiently. Estimated delivery times vary depending on your location and the chosen shipping method.

4. International Shipping:

- Brass N Craft extends its services globally. International orders are shipped using reputable carriers. Delivery times may vary based on the destination and customs processes of the receiving country.

5. Shipping Costs:

- Shipping costs are calculated at checkout and are dependent on the chosen shipping method, delivery location, and the weight of the order.

6. Tracking Information:

- Once your order is dispatched, you will receive a confirmation email containing tracking details. You can use this information to monitor the progress of your shipment.

7. Customs and Import Duties:

- For international orders, customers are responsible for any customs and import duties that may apply. Brass N Craft is not liable for these additional charges.

8. Undeliverable Packages:

- In the event that a package is undeliverable due to incorrect address information provided by the customer, refusal to pay customs duties or other reasons beyond our control, Brass N Craft reserves the right to cancel the order. Refunds, if applicable, will be processed minus shipping costs.

9. Delivery Delays:

- While we make every effort to ensure timely delivery, Brass N Craft is not responsible for delays caused by unforeseen circumstances such as natural disasters, customs clearance delays, or public holidays.

10. Order Tracking:

- You can track your order using the tracking information provided in the confirmation email. If you encounter any issues or have questions about your shipment, please contact our customer support at brasssncraft@gmail.com.

11. Contact Us:

- For any inquiries or assistance regarding your order or our shipping policy, please feel free to reach out to us at brasssncraft@gmail.com.

Brass N Craft is committed to ensuring a seamless and reliable shipping experience for our valued customers. Thank you for choosing us for your unique handcrafted products!

Note: This shipping policy is subject to change. Customers are advised to review the policy periodically for updates.